Last Updated: July 2026
At DEXO Pro, we are committed to providing high-quality digital products and excellent customer service. Please read this Refund Policy carefully before making a purchase.
1. Digital Products
All products sold by DEXO Pro are digital products delivered electronically. No physical items will be shipped.
Due to the nature of digital products, access to purchased content is generally provided immediately after successful payment.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
- You were charged more than once for the same order.
- You purchased the same product multiple times by mistake.
- You are unable to access your purchased product due to a technical issue that we are unable to resolve within a reasonable timeframe.
- The product delivered is substantially different from the product description.
3. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase.
- Purchasing the wrong product without contacting us before download or access.
- Failure to read the product description before purchasing.
- Incompatibility with software or AI platforms not listed on the product page.
- Dissatisfaction based on personal preference after receiving access to the digital product.
- Failure to achieve specific personal or business results from using the product.
4. Technical Issues
If you experience any technical problems accessing your purchase, please contact our support team.
We will make every reasonable effort to resolve the issue before determining whether a refund is appropriate.
5. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us within 14 days of your purchase.
After verification, we will issue a refund for the duplicate transaction.
6. Unauthorized Transactions
If you believe your payment was made without your authorization, please contact us immediately.
We may request additional information to verify your identity and investigate the transaction.
7. Refund Processing
If your refund request is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times vary depending on your payment provider.
- Financial institutions may require several business days before the funds appear in your account.
8. How to Request a Refund
To request a refund, please contact us with:
- Your full name
- Order number
- Email address used for the purchase
- Description of the issue
Contact us at:
Email: contact@dexopro.online
9. Contact Information
If you have any questions regarding this Refund Policy, please contact us.
DEXO Pro
Operated by FURNITNEST LTD
Email: contact@dexopro.online
Phone: +44 7367 068875