Shipping & Digital Delivery Policy

Last Updated: July 2026

At DEXO Pro, we specialize in digital products. Please read this Shipping & Digital Delivery Policy to understand how your purchases are delivered.

1. Digital Products Only

All products sold by DEXO Pro are digital products delivered electronically.

We do not sell or ship physical products.

No physical shipment will be made to your address.

2. Order Processing

Orders are processed after successful payment confirmation.

In most cases, your digital product will be available immediately after your order has been completed.

In some cases, delivery may take longer due to:

  • Payment verification
  • Technical maintenance
  • Temporary system delays
  • Security or fraud checks

3. Digital Delivery

After your payment has been successfully processed, you will receive access to your purchased digital product through the delivery method specified at checkout.

Depending on the product, delivery may include:

  • Instant download page
  • Download link
  • Customer account access
  • Email confirmation with download instructions
  • Digital delivery application integrated into our store

4. Delivery Time

Typical delivery times are:

  • Instant: Immediately after successful payment.
  • Within 15 minutes: For most automated deliveries.
  • Up to 24 hours: In rare cases involving payment verification or technical issues.

If you do not receive access within 24 hours, please contact our support team.

5. Download Availability

Customers are responsible for downloading and securely storing their purchased files.

Where available, you may also access your digital purchases through your customer account.

We recommend downloading your files as soon as they become available.

6. Failed or Delayed Delivery

If you do not receive your purchase, please first:

  • Check your email inbox.
  • Check your spam or junk folder.
  • Confirm that the email address used during checkout is correct.
  • Verify that your payment was successfully completed.

If you still cannot access your purchase, contact our support team and include your order number.

7. Technical Assistance

If you experience technical issues accessing or downloading your purchase, we will make reasonable efforts to help resolve the problem as quickly as possible.

Support may include:

  • New download instructions
  • Updated download links (where applicable)
  • Troubleshooting assistance
  • Product access verification

8. Incorrect Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

DEXO Pro is not responsible for delivery issues resulting from incorrect contact information provided by the customer.

9. International Availability

Because our products are delivered digitally, they are generally available to customers worldwide, subject to applicable laws, payment availability, and any regional restrictions that may apply.

10. Shipping Charges

Since all products are delivered digitally:

  • No shipping fees apply.
  • No customs duties or import taxes apply to digital delivery.

The total amount shown at checkout is the amount payable, excluding any taxes that may be required by law.

11. Order Confirmation

After completing your purchase, you will typically receive:

  • An order confirmation.
  • A payment confirmation (where applicable).
  • Instructions for accessing your digital product.

Please keep your order confirmation for your records.